Policies

Policies

Billing and Payment

We have a lot of flexibility when it comes to paying for your event and handling cancellations or transfers. That being said, we do have rules that we and you stick to.

Cascade Tracktime accepts Visa, Mastercard, Discover, American Express, personal checks, and cash. Cascade Tracktime events run RAIN or SHINE, unless the track deems it unsafe to hold an event (In this extreme case, 100% credit will be issued).

Rain Policy

Sometimes it rains. What more can we say? We do our best to order up perfect weather for each of our events. Sometimes it works and sometimes it doesn’t. At Cascade Tracktime we ride rain or shine. If the track considers the day safe to ride, we ride. In the unlikely event that the entire event is cancelled, a full credit for an upcoming event or service will be issued to your account. No shows or cancellations within 3 days of the event will result in 100% forfeiture of payment.

Waitlist

Event sold out but you really want to go? Add yourself to the waitlist and you might still get in!

For safety reasons we limit the number of riders on the track at any one time, which means that events do become sold out. We do maintain a waitlist for groups at events that are sold out.

If you’re interested in attending an event that is sold out, you should click on the “Add me to the waitlist” button. You will go through our regular checkout process with a $0 order.

If a spot becomes available for you, we will automatically activate your reservation and send you an email letting you know that you should plan to attend. Our regular cancellation policy applies.

Therefore, if you add yourself to the waitlist for an event and then change your mind later, you should cancel your waitlist reservation through your account here at cascadetracktime.com

 

Would you like to earn a free trackday?

Volunteer Program
You can earn a free trackdays for volunteering to work a corner. Restrictions apply. Contact us for details.

Other volunteer positions available to earn discounted or even free trackdays. Send us an email if interested.

Mandatory Riders Meeting

The Riders Meeting is a key part of participating in a safe event. As the heading suggests, this meeting is mandatory. If you miss this meeting you may not be able to participate in the track events for the remainder of the day barring any extreme circumstances. We will discuss key safety issues, track etiquette, and flags. If you absolutely cannot arrive at the track in time for the rider’s meeting, please make arrangements in advance or tell a pit mate to inform us. We do not like surprises like having to conduct multiple rider’s meetings.

Privacy Policy

The only thing more important to us than your safety on the track is your privacy online. Cascade Tracktime will never, ever intentionally share information you give us with any third party.

  • We store your credit card info only until we successfully charge it. The card number is then deleted from our system. While it is stored on our system it is encrypted via GPG and is never written to disk “in the clear”.
  • We do not share your personal information with anyone else.

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